CS-Care & CS-Care+: Your 24/7 Juniper Support Solution

Get reliable, around-the-clock support for your Juniper equipment with CS-Care and CS-Care+. Our team of certified Juniper technicians is ready to assist you 24/7, ensuring your network operates smoothly without interruptions. Whether it’s technical issues or questions about your equipment, we’re here to provide expert support anytime.

Features at a Glance:

  • 24/7/365 Support: Immediate assistance for your Juniper equipment, ensuring minimal downtime.
  • Expert Team: Certified technicians equipped with the latest tools for quick problem resolution.
  • Two Service Options: CS-Care for products from Circle Stock or our RaaS process, and CS-Care+ for all other Juniper products.
  • Priority Handling: Fast response and resolution times based on the urgency of your issue.

Service Highlights:

  • Unlimited access to our support engineers.
  • Next Business Day device and parts replacement.*
  • Timely software/firmware updates.**
  • Fast SLA response times, from 30 minutes for critical issues to 4 working days for general inquiries.

Additional Services:

  • On-site support, equipment migration, licensing, and configuration recovery/design on request.

Ensure your network’s reliability and performance with our comprehensive support packages. Contact us to find out more about how CS-Care and CS-Care+ can keep your business running smoothly.

Terms & Conditions – Service provision is subject to remote health & Serial Number/Part Number verification. **Subject to geographical location, if outside of the UK or Mainland Europe we can only offer best endeavours, subject to shipping times. Average UK replacement time = 1 Business Day, Average EU replacement time = 1-2 Business Day, Average USA replacement time = 3 Business Day *** Subject to firmware availability as per Juniper’s supported list. Pay monthly subject to signing 12 Month contract. Customer responsible for device configuration backup.